Use of the services of 3D Adventure d.o.o. (LTD) for services and travel agency, (Poljička cesta 63, Split, Croatia) (“3D Adventure d.o.o.“ “3D Adventure” “we”, “our” and/or “us”) and our Web site is subject to acceptance of these Terms and Conditions (“Terms and Conditions”).
By accessing, using or obtaining any content, products, or services through our offices or through our Web sites, you, the purchaser and/or passenger (“customer”, “client” and “passenger” and/or “you/your”) agree to be bound by these terms. These terms restrict your rights and remedies and provide protection to 3D Adventure d.o.o..
These also include warranty disclaimers and liability exclusions. By using this Web site, you acknowledge and agree that IF THERE IS ANY PART OF THESE TERMS AND CONDITIONS YOU DO NOT AGREE WITH, INCLUDING WARRANTY DISCLAIMERS AND LIABILITY EXCLUSIONS, PLEASE DO NOT USE THIS WEB SITE OR 3D Adventure SERVICES. No alterations to these terms and conditions may be made by any 3D Adventure employee, authorized representative or agent, unless in writing by an authorized officer of 3D Adventure d.o.o..
We may modify our terms and conditions without notice at any time where such amendment does not substantially effect your rights and obligations. If such changes of our terms and conditions substantially effect your rights and obligations, we will notify you by email with these changes as they occur.
You agree that we will not be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with the performance or non-performance of any Travel Service Provider, including, but not limited to, non-performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation. In the event of non-performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation of a Travel Service Provider, you agree that your sole recourse shall be toward such Travel Service Provider and not toward 3D Adventure d.o.o. or its representatives.
When you visit our Website or send e-mails to us, you are communicating with us electronically and you give consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
3D Adventure d.o.o. (LTD) for services and travel agency
Headquarters: Poljička cesta 63 , 21 000 Split , Croatia.
Office: Ruđera Boškovića 7 , 21 000 Split , Croatia
Director and owner: Dražen Pažanin
Branch Manager: Zoran Pažanin
Branch Manager performs as: Permanent employee of 3D Adventure ltd , according to Se. 3 Art 16-19 of the Act On The Provision Of Tourism Services
T: 00385 21 772 778
Opening hours: Mon – Fri / 09:00 – 18:00 h
Weekends & Holidays: Closed
Entered into the court register of the Commercial Court in Split , 12.12.2017,
HRVATSKA POŠTANSKA BANKA
IBAN: HR 1523900011101023612
The amount of the subscribed capital is HRK 20,000.00 paid in full.
Method of filing a complaint
If the service is not fully implemented or was, according Article 10 paragraph 3 of The Law on the Protection of Consumers, of bad quality and below standard, we inform the Customers that they may submit an objection to the quality of the contracted services within 8 days from the day the service is completed in writing, to the following address:
3D Adventure Ltd.
Bihaćka 2 ,
21 0 00 Split
or tel. Code: 0 21 / 772,778
or by e-mail address: firstname.lastname@example.org
If it is possible to attach an objection to improper equipment, accommodation, and if the client is dissatisfied with the service provided , he / she must immediately contact the employee and the Agency (travel guide / representative) in order to find a satisfactory solution or replacement. The client is entitled to a refund in the amount of the real value of the services that are not provided, while the highest possible return on the complaint can amount to the full price of the program. The client will be denied the right to an ideal fee. All possible disputes come under the jurisdiction of the Court of Split.
In order to start the service, the client must :
- have valid travel documents (costs of loss or theft of documents are covered by customer)
- respect and adhere to all the customs and regulations of the country of destination
- inform the agency of any form of disability or damage that might limit participation in the program
- show the document confirming that the service is paid (confirmation of the bank about payment, agency account received by mail, voucher, e-mail or in person) to the service provider
- must have adequate equipment (footwear) and what the service provider specifically emphasised as essential, because they will not be able to take part in the tour
- If a visa is required for a trip, the travel organizer may, at the request of the passenger and, when possible, mediate in its acquisition. The travel organizer does not guarantee the issuance of visas;
If the client fails to follow the above rules, he will be warned that he will try to repair the situation, if he does not want or could, he will be held liable for payment of all expenses or damages, it may also be denied his service. By confirming the reservation, the Client is obliged to pay to the on-site compensation provider in the event of any damage.
COMPETENCE OF THE COURT
The buyer of the services from the program concerned has the right to complain to the program organizer. If the customer is not satisfied with the decision of the organizer, he is entitled to court arbitration. The client and the Agency will strive for an amicable settlement of the claim, and in the event that an agreement cannot be reached, the case comes under the jurisdiction of the Court of Split in accordance with the laws of the Republic of Croatia.
Reservations and payments
3D Adventure doo, hereinafter referred to as the Agency, will guarantee the implementation of the travel program. When making a reservation, the customer confirms that he is familiar with these General Terms and Conditions of Business, and fully accepts them. Thus, everything stated in the General Terms and Conditions becomes legally binding both for the customer and for the Agency. When booking, the Client is obliged to provide all the information required by the booking process. The client is obliged to provide the information necessary for the booking process. All reservations should be made in writing, via e-mail, fax or in person at the Agency. Upon registration, the passenger pays 30% of the value of the arrangement, and the difference to the full price is paid no later than 30 days before the start of the trip , except in cases where individual trips are modified by special conditions of payment or in the case when the period before the trip begins is shorter than 15 days. In the case of online booking via the website of the Agency, payment by credit card, the customer is required to pay the full amount of the package, 30 days before departure. Payments by credit card are protected and secure.
By paying part of the service, the Client will fully accept and acknowledge that he has understood all the items of these Terms of Business, and everything that is stated here becomes legally binding for the Client and the Agency.
Prices and content
The Agency reserves the right to change prices of the services offered in the case of drastic changes of hotel price, the cost of transportation and other services. In case of any increase in the price of the service, the Agency is obliged to notify the Client, if it is a small deviation in the price with previous agreement with the Client, the service continues to be continued, if there is a significant deviation in the price the Client has the right to cancel the arrangement without being obliged to cover any losses.
The prices of the arrangement are stated in different currencies, but Croatian kuna (HRK – Croatian national currency) is the only official currency in the Republic of Croatia. Prices in other currencies are subject to fluctuations in the exchange rate. The price is based on accommodation in double rooms, and in case the client wishes to be alone in the room, he is obliged to pay the price for a single room (supplement for a single room).
The price of an arrangement (active holidays) usually includes (unless otherwise indicated in the program) accommodation and breakfast, other meals as indicated in the travel program, land transport, activities included in the travel program (biking , hiking, etc.) with all related equipment and guide. The cost of one-day and half-day trips (one-day adventure) usually involves (unless otherwise indicated in the program) transportation, activities that are in the program (cycling, hiking, etc.) with all related equipment and guide. The price does not include (unless the program indicates otherwise) additional trips, personal expenses and drinks with all meals, unless it is a tasting, where then the price of the tasting includes drinks.
Cancellation of travel
Cancellations must be made in writing – by e-mail or by personal arrival at the agency .
If the Client cancels or stops the journey, he must do so in writing, by e-mail or by personal arrival at the Agency. The date of written cancellation is the basis for the calculation of cancellation charges that will be charged by the Agency according to the following conditions (percentage of the total price of the arrangement):
- 30 or more days before arrival: 35%
- 15-29 days before arrival: 50%
- 8 – 14 days before arrival: 75%
- 1-7 days before arrival or no show: 100%
Failure to travel without prior cancellation means that the Agency will keep 100% of the payments regardless of the reason or reasons for the withdrawal.
Cancellation by the agency
Travel programs are subject to change depending on the abilities and desires of the group, weather conditions, natural disasters, special events and the like. We reserve the right to change the program without prior notice due to security issues.
If there are significant changes or cancellations of the arrangement reserved by the client, the agency will inform the client as soon as possible and offer him some of these options:
– the client will be offered a substitute arrangement or a trip according to his preferences
– the time and date of departure will be shifted to the client and offered an identical excursion with the one selected previously
– In any case, the client may or may accept a substitute arrangement, or may accept an identical excursion, such as canceled in another term.
– If the client does not want any of these excursions, he / she is obliged to notify the agency of his / her decision within 7 days of the submitted bid by the agency, and can completely cancel the reservation, with full refund.
-In case of weather, and extraordinary circumstances that could not be anticipated or avoided or occurred just before the start of the trip, the agency will postpone the activity, if possible, for a day or two before or after the reserved date. If the change of time is not possible, the client will be refunded in full.
METHODS OF PAYMENT
Currently, we offer 3 forms of payment. When a client decides and chooses a form of payment, and we receive a payment, we will send an invoice by e-mail.
- Online payment
Our online system makes it easy to receive payment. This is a version of online payment that is completely encrypted and secure. Once you enter your credit card information (American Express, Diners, Visa or MasterCard) to a fixed amount, payment has been made. After confirmation of receipt of money on our account, we will send you an invoice by e-mail. Payments are securely and currently processed via an online payment platform. You will receive confirmation of payment and reservation via e-mail.
Cash payments can be paid by arrival in person at the Agency’s branch office, Ruđer Boškovića 7, 21000 Split, whereby the client will receive an invoice for the requested service.
- Bank payment
Bank payment, transaction payment or credit payment is a way of electronic transfer of money from one natural or legal person to another. Banking is sending money from one bank account to another anywhere in the world. Benefits of bank payment are that you do not have to wait for something to arrive by mail, and the funds are available immediately upon receipt of payment.
Bank Payment Details:
HRVATSKA POŠTANSKA BANKA (HPB), Jurišićeva 4, 10000 Zagreb
IBAN : HR 1523900011101023612
3D Adventure d.o.o.
Poljička cesta 63
Split 21000 Croatia
What are WSPay Certifications?
All credit card payments are SAFE and PROTECTED by the highest possible level of security provided by WSPay.
The passengeris obliged to notify the Agency of all facts regarding his health, habits etc., which could jeopardize the travel (if he is looking for a certain type of food for health and other reasons, he is suffering from chronic illness, allergies, etc.). Some programs have specific travel rules that include the purchase of appropriate documents.
Accident and other information
For all one-day adventures and active holidays organized by the agency, 3D Adventure doo is insured with the ALLIANZ insurance company for liability insurance for accident number 1500-173493812.
All packages include accident insurance, but do not include insurance against damage or loss of luggage, nor include travel health insurance. By making the payment of the excursion or arrangement described in these Terms of Business as well as in the travel program, it is considered that the Client is advised to purchase additional health insurance that can be purchased at any insurance company of his choice, although we advise insurance in the insurance with Allianz or Uniqa . But it is possible, of course, to arrange insurance in another insurance company if the Client prefers it. You can make a travel insurance policy in our agency when you pay the desired arrangement. Travel insurance is intended not only for persons with permanent residence in the Republic of Croatia when traveling abroad, but also for foreign visitors in the territory of the Republic of Croatia. It can be contracted for at least 1 to a maximum of 365 days, and for foreign visitors it is mandatory to contract voluntary health insurance.
Pursuant to the Act on Providing Services in Tourism, the Agency has arranged insurance of the tourist packages, which are related to the package arrangement, at Uniqa Insurance Company. Which is valid from 21.02.2018-21.02.2019. number HR 01 118-10115349-6.
Protection of personal data
The client gives personal information arbitrarily. Personal data is required to perform the requested service. The same data will be used in internal communication. The Agency undertakes that the personal data of the Client will not leave the country or be handed over to a third party, except for the needs of the requested service. An exception to the Client’s third-party data transmission is for the purpose of insurance against cancellation, or insurance against accidents or illnesses, insurance against lost luggage or health insurance for the duration of the journey locally or abroad. If the Client requests insurance, personal data will be forwarded to the insurer. Personal data will be stored in the database in accordance with the management provisions on the methods used to collect, process and store personal data of the Client. You can read more about our data policy HERE.
Data on insurance houses with whom we cooperate
UNIQA osiguranje dd is a part of UNIQA Group, one of the leading insurance groups in Austria and Central and Eastern Europe. UNIQA has been operating in Croatia for 19 years and has been reinsured through the UNIQA group with the world’s top reinsurers: Münich Re, Swiss Re, Hannover Re, SCOR and AXA. UNIQA employs around 600 employees who are available on a daily basis for more than 380,000 clients in 50 sales offices.
In September 2014, UNIQA osiguranje dd successfully completed the process of merging with Basler osiguranje Zagreb dd and thus became one of the leading insurance companies in the Croatian insurance market. The company operates on a continuous basis with profit, while simultaneously increasing its assets and maintaining a high level of liquidity and capital adequacy.
Quality and innovative products designed for legal and physical persons and a high level of service are a business imperative for UNIQA insurance. Special attention is paid to the introduction of new technological solutions, the improvement of business processes and the quality and quick payment of damages.
The top level of service was recognized by the clients of UNIQA Insurance and they awarded the company the “ICERTIAS Customers ‘ Friend ” certificate, which is awarded to the best companies for products and services on the market. Also, UNIQA Insurance has been confirming the prestigious Superbrands status for years.
Allianz has been present in Croatia since 1999, when German Allianz, along with the Zagreb Bank, took over the then Adriatic Insurance Company. Allianz Zagreb dd, which has a market share of 4.6% at the time of its takeover, is established. In the years to come, Allianz in Croatia has been recording steady business growth year after year. Growth rates were significant year after year, even twice as big as the rest of the market. Today, Allianz holds over 13% of its market share and occupies a second position among Croatian insurers.
UNIQA Insurance Company registered at the Commercial Court in Zagreb
Headquarters: Planinska 13 A, 10 000 Zagreb
Share capital: HRK 62,700,000.00, paid in total and divided into 76 shares issued
MBS 080297140, MB 1446452, OIB: 75665455333
Allianz Zagreb dd
tel : 0800 5000